Shipping policy

Last updated: September 30, 2025

Clear, caring policies to ensure a smooth shopping experience with OhLalaTrendy Personalized Jewelry. 💎

Order Processing & Shipping Info

🕒 Order Processing Time

Each piece is handmade and made-to-order. We typically require 1–3 business days to create, prepare, and ship your item.

After the first 12 hours, your order is confirmed and enters our production schedule.

🚚 Shipping Carriers & Delivery

USA: We ship via USPS using ChitChats, which also handles return logistics through a USA-based address.
Canada: We use ChitChats (handles customs) and Canada Post.

📦 Delivery Estimates

United States

Standard Shipping (USPS First Class): 3–6 business days (Free for orders over $35 USD)
Expedited Shipping (USPS Priority): 2–4 business days

Canada

Standard Shipping: 3–9 business days (Free for orders over $75 CAD)
XpressPost: 1–3 business days

Tracking: All orders include tracking. You’ll receive your tracking number via email once your item ships.

📍 D.D.P. – No Customs Fees for U.S. Orders

We ship all U.S. orders using D.D.P. (Delivered Duty Paid). This means you won’t pay any customs fees — what you see at checkout is the final price.

⚡ Rush Orders

Need it faster? We offer a Rush My Order add-on, available in our “Order Addons” section.

We prioritize your order for same-day or next-business-day processing
If we cannot fulfill the rush, we’ll refund the fee
Please contact us before ordering to confirm availability

Order Changes & Cancellation Policy

You may cancel or modify your order within 12 hours of purchase.

This includes engraving changes, chain lengths, shipping service, and personalization corrections.

If more than 12 hours have passed, feel free to contact us. If production hasn’t begun, we’ll do our best to accommodate.

🚫 Incorrect Address / Returned Package

Please double-check your shipping address carefully during checkout
If a shipping carrier flags an error, we’ll reach out before shipping
Returned packages due to incorrect addresses are subject to a $7 CAD processing fee

Customs & Import Taxes

Buyers are responsible for any customs or import taxes.

However, shipments between Canada and the U.S. rarely encounter issues, and duties are almost never charged.

Return & Exchange Policy

✔️ Eligibility

Items must be unworn, in original condition and packaging
Buyer is responsible for return shipping

❌ Not Eligible for Return

Engraved or personalized items
Custom-sized bracelets or non-standard lengths
Items marked as final sale or discounted

🔧 Resizing & Fixes

We offer a discounted Bracelet Size Down service via our Repair My Order page
Alternative chain lengths for necklaces can be purchased separately

📬 Return Methods (U.S. Customers)

Prepaid ChitChats Return Label: Slower, cost-effective; cost is deducted from refund
Self-paid Return: Faster; ideal for exchanges

We strive to make every order right — if you have questions, please contact us at contact@ohlalatrendy.com 💌