Questions about an order, personalization details, shipping, returns, or a custom engraving request? We are here to help, and we answer every message ourselves.
The fastest way to reach us. About an existing order? Include your order number so we can help you faster.
Phone
+1 (579) 882-9299
Boutique OhLala Trendy support, SMS and voicemail. Email gets the quickest answer.
Online-only business. Boutique OhLala Trendy Inc. is an online-only handmade
jewelry business. We do not operate a public showroom, retail storefront, pickup location, or
return drop-off location. All orders are placed online and shipped using our available
shipping services.
Administrative office / business mailing address
Boutique OhLala Trendy Inc.
16 Rue Pierre-De Caumont
Boucherville, Quebec J4B 4R1
Canada
Please contact us before sending any return, exchange, or package by mail.
Returns must be approved in advance and must follow the instructions provided by our support
team. Full details in our Return Policy.
Frequently Asked Questions
Do you have a showroom or pickup location?
No. Boutique OhLala Trendy Inc. is an online-only business. We do not operate a public showroom, retail storefront, pickup location, or return drop-off location.
Can I pick up my order locally?
No. All orders are shipped using our available shipping services.
Can I return an item at your address?
No. Please contact us first before sending anything by mail. Returns must be approved in advance and must follow the instructions provided by our support team.
How can I contact you about my order?
Email us at contact@ohlalatrendy.com and include your order number if available.
How long does it take to receive an order?
Processing and shipping times vary by product, personalization details, and destination. See our Shipping Policy for current details.
Can I request a custom engraving?
Yes. Most of our personalized jewelry can be engraved with names, dates, coordinates, or even an image, always on stainless steel. Include your engraving details when placing the order. If you are unsure whether your request will fit, contact us before ordering and we will guide you. The engraving guide shows what is possible on each style.
Can I change my personalization details after ordering?
Contact us as soon as possible. Since our items are made to order, changes may not be possible once production has started.
Do you accept returns or exchanges?
Return eligibility depends on the item and whether it was personalized. Personalized or engraved items may not be eligible for return or exchange unless there is an issue with the order. See our Return Policy for full details.
Where can I find your shipping and return policies?
For shipping times, delivery, returns, or exchanges, see our Shipping Policy and Return Policy.
