Return and Exchange Policy

Last updated: September 30, 2025

Eligibility

Customers may request a return or exchange within 14 days of delivery.

To qualify:

Items must be unused, in original condition, and in original packaging.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Return Cost

Customers pay the return shipping cost.
If a prepaid return label is provided, the label cost will be deducted from the refund.

Items Not Eligible for Return

Engraved or personalized products
Custom-sized bracelets or items made to non-standard lengths
Items labeled as final sale or discounted

The following items cannot be returned or exchanged:

Resizing and Adjustments

We provide a paid Bracelet Size Down service through our Repair My Order page.
Additional chain lengths for necklaces are available for purchase.

Return Methods for U.S. Customers

Prepaid ChitChats Return Label
- A prepaid label is provided.
- The cost of the label is deducted from the refund amount.
- Processing time may be longer.
Self-Paid Return
- Customers may use their preferred shipping carrier.
- This option is faster and recommended for exchanges.

Refund Processing

Refunds are issued to the original payment method after the returned item is received and inspected.
Shipping fees are non-refundable.
We will notify you once your refund or exchange has been processed.

We strive to make every order right — if you have questions, please contact us at contact@ohlalatrendy.com 💌