Privacy Policy
Last updated: September 30, 2025
Boutique OhLala Trendy Inc. (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase from https://ohlalatrendy.com.
Who we are
Our website address is: https://ohlalatrendy.com
We are based in Montreal, QC, Canada.
What personal data we collect and why we collect it
Orders & Checkout
When you make a purchase, we collect:
- Name, email, billing and shipping address
- Payment details (handled securely via Stripe or PayPal)
- Order details and product preferences
This information is used to fulfill and manage your orders, send updates, and provide customer support.
Contact Forms
We collect your name, email, and message to respond to inquiries. We do not use this data for marketing unless you opt in.
Cookies
We use cookies to:
- Remember items in your cart
- Save your login/session preferences
- Track visitor behavior using Google Analytics
- Serve retargeting ads via Google and Meta (if accepted)
You can disable cookies in your browser settings.
Comments & Reviews
When visitors leave comments or reviews, we collect the data shown in the form, the visitor’s IP address, and browser user agent to help spam detection.
An anonymized string from your email may be shared with Gravatar (see their privacy policy).
Media
If you upload images to the website, avoid including location data (EXIF GPS), as visitors may download and extract this.
Embedded Content
Pages may include embedded content (e.g., videos, Instagram, articles) from other sites. These sites may collect your data just as if you visited them directly.
Who we share your data with
We only share your data with trusted providers who help operate our website and fulfill your orders:
- Payment processors (Stripe, PayPal)
- Shipping carriers
- Email service providers
- Analytics and marketing platforms (Google, Meta)
We do not sell your data to third parties.
Marketing (Email & SMS)
If you opt in, we may send you:
- Order updates
- Product launches
- Exclusive promotions
You can unsubscribe at any time by clicking the link in any email or replying STOP to an SMS.
We currently use trusted tools that comply with data protection laws.
How long we retain your data
- Order data: up to 7 years (for accounting/legal reasons)
- Contact form messages: 1 year
- Customer accounts: until you delete or request deletion
- Comments/reviews: indefinitely unless manually removed
Your rights
You may request:
- Access to the data we hold about you
- Corrections to inaccurate information
- Deletion of your data (excluding legal requirements)
Email contact@ohlalatrendy.com for any requests.
Data security
We take reasonable precautions to protect your information. Our website uses HTTPS encryption, and we keep software up to date.
Where your data is sent
Visitor comments and reviews may be checked through an automated spam detection service.
Contact us
If you have any questions about this policy or your data:
Email: contact@ohlalatrendy.com
