Contact Us

We are here to help with questions about your order, personalization details, shipping, returns, or custom engraving requests.

Email:
contact@ohlalatrendy.com

Phone:
+1 (579) 882-9299
Boutique OhLala Trendy Support — SMS & Voicemail

We usually respond fastest by email. If your question is about an existing order, please include your order number so we can help you faster.

Online-Only Business

Boutique OhLala Trendy Inc. is an online-only handmade jewelry business. We do not operate a public showroom, retail storefront, pickup location, or return drop-off location.

All orders are placed online and shipped using our available shipping services.

Administrative Office / Business Mailing Address

Boutique OhLala Trendy Inc.
16 Rue Pierre-De Caumont
Boucherville, Quebec J4B 4R1
Canada

Please contact us before sending any return, exchange, or package by mail. Returns must be approved in advance and must follow the return instructions provided by our support team.

Frequently Asked Questions

Do you have a showroom or pickup location?

No. Boutique OhLala Trendy Inc. is an online-only business. We do not operate a public showroom, retail storefront, pickup location, or return drop-off location.

Can I pick up my order locally?

No. All orders are shipped using our available shipping services.

Can I return an item at your address?

No. Please contact us first before sending anything by mail. Returns must be approved in advance and must follow the instructions provided by our support team.

How can I contact you about my order?

Please email us at contact@ohlalatrendy.com and include your order number if available.

How long does it take to receive an order?

Processing and shipping times vary by product, personalization details, and destination. Please visit our Shipping Policy for current details.

Can I request a custom engraving?

Yes. Most of our personalized jewelry can be customized. Please include your engraving details when placing the order. If you are unsure whether your request will fit, contact us before ordering and we will be happy to guide you.

Can I change my personalization details after ordering?

Please contact us as soon as possible. Since our items are made to order, changes may not be possible once production has started.

Do you accept returns or exchanges?

Return eligibility depends on the item and whether it was personalized. Personalized or engraved items may not be eligible for return or exchange unless there is an issue with the order. Please visit our Return Policy for full details.

Where can I find your shipping and return policies?

For questions regarding shipping times, delivery, returns, or exchanges, please visit our Shipping Policy and Return Policy.