Return Policy

Last updated: September 23, 2026

The short version: you have 7 days from delivery to request a return or exchange on an unused item in its original packaging. Any product that offers engraving or personalization cannot be returned or exchanged, even if you ordered it without engraving. Return shipping is paid by the customer, and refunds are issued within 5 to 7 business days after we receive and inspect the item. The full policy below is what applies.

Eligibility

Customers may request a return or exchange within 7 days of delivery.

To qualify:

The product must be one that offers no engraving or personalization option (see below).
Items must be unused, in original condition, and in original packaging.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Return Cost

Customers pay the return shipping cost.
If a prepaid return label is provided, the label cost will be deducted from the refund.

Items Not Eligible for Return or Exchange

Any product that offers engraving or personalization cannot be returned or exchanged, whether or not you chose to engrave it. These pieces are prepared to order, so please double-check names, dates, sizes and the engraving option before ordering. Returns and exchanges apply only to products that have no personalization option at all. Unsure whether a product qualifies? Contact us before you order.

Resizing and Adjustments

We provide a paid Bracelet Size Down service through our Repair My Order page.
Additional chain lengths for necklaces are available for purchase.

Return Methods for U.S. Customers

1. Prepaid ChitChats Return Label

A prepaid label is provided.
The cost of the label is deducted from the refund amount.
Processing time may be longer.

2. Self-Paid Return

Customers may use their preferred shipping carrier.
This option is faster and recommended for exchanges.

Refund Processing

Refunds are issued to the original payment method after the returned item is received and inspected, within 5 to 7 business days.
Shipping fees are non-refundable.
We will notify you once your refund or exchange has been processed.

We strive to make every order right. If you have questions, please contact us at contact@ohlalatrendy.com.

For information on delivery times and costs, please see our Shipping Policy.