Return Policy
Last updated: May 14, 2026
The short version: you have 14 days from delivery to request a return or
exchange on unused items in original packaging. Engraved or personalized pieces cannot
be returned. Return shipping is paid by the customer, and refunds are issued
within 5 to 7 business days after we receive and inspect the item. The full
policy below is what applies.
Eligibility
Customers may request a return or exchange within 14 days of delivery.
To qualify:
- Items must be unused, in original condition, and in original packaging.
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Return Cost
- Customers pay the return shipping cost.
- If a prepaid return label is provided, the label cost will be deducted from the refund.
Items Not Eligible for Return
The following items cannot be returned or exchanged: engraved or
personalized products. Since every personalized piece is made to order for one person,
please double-check names, dates, and sizes before ordering. Unsure? Contact us first.
Resizing and Adjustments
We provide a paid Bracelet Size Down service through our Repair My Order page.
Additional chain lengths for necklaces are available for purchase.
Return Methods for U.S. Customers
1. Prepaid ChitChats Return Label
- A prepaid label is provided.
- The cost of the label is deducted from the refund amount.
- Processing time may be longer.
2. Self-Paid Return
- Customers may use their preferred shipping carrier.
- This option is faster and recommended for exchanges.
Refund Processing
Refunds are issued to the original payment method after the returned item is received and
inspected, within 5 to 7 business days.
Shipping fees are non-refundable.
We will notify you once your refund or exchange has been processed.
We strive to make every order right. If you have questions, please contact us at contact@ohlalatrendy.com.
For information on delivery times and costs, please see our Shipping Policy.
