Shipping policy

Last updated: April 16, 2026

Clear, caring policies to ensure a smooth shopping experience with OhLalaTrendy Personalized Jewelry. 💎

Order Processing & Shipping Info

🕒 Handling time, Order Processing Time

Each piece is handmade and made-to-order. We typically require 1 to 2 business days to create, prepare, and ship your order.

Cancellation period: 12 hours, after this period, your order is confirmed and enters our production schedule.

🚚 Shipping Carriers & Delivery

USA: We ship via USPS using ChitChats, which may also handles return logistics through a USA-based address.
Canada: We use ChitChats, Canada Post, or other last mile carriers.

📦 Transit time, Delivery Estimates

United States

Standard Shipping (USPS First Class): 2 to 6 business days (Flat rate 5$, Free shipping cost for orders over $35 USD)
Expedited Shipping (USPS Priority): 2 to 4 business days
U.S. returns can be processed through our Niagara Falls, NY hub for domestic processing.

Canada

Standard Shipping: 2 to 9 business days (Flat rate 9$, Free shipping cost for orders over $75 CAD)
XpressPost: 1 to 3 business days

Tracking: All orders include tracking. You’ll receive your tracking number via email once your item ships.

📍 D.D.P. – No Customs Fees for U.S. Orders

We ship all U.S. orders using D.D.P. (Delivered Duty Paid). This means you won’t pay any customs fees, what you see at checkout is the final price. Our items being handmade, we are protected under the The North American Free Trade Agreement.

⚡ Rush Orders

Need it faster? Please let us know if your order is time sensitive.

Order Changes & Cancellation Policy

You may cancel or modify your order within 12 hours of purchase.

This includes engraving changes, chain lengths, shipping service, and personalization corrections.

If more than 12 hours have passed, feel free to contact us. If production hasn’t begun, we’ll do our best to accommodate.

🚫 Incorrect Address / Returned Package

Please double-check your shipping address carefully during checkout
If a shipping carrier flags an error, we’ll reach out before shipping
Orders returned to us due to an incorrect address provided by the customer may be subject to a reshipping fee.

Return & Exchange Policy

✔️ Eligibility

Items must be unworn, in original condition and packaging
Customer is responsible for return shipping costs

Refund processing time

The amount of time it takes for the customer to receive a refund: 5 business days. Once your return is received and inspected, your refund will be processed to your original payment method within 5 business days.

❌ Not Eligible for Return

Engraved Items, or personalized items

🔧 Exchanges: Resizing & Repairs

When bracelets are ordered too large, we offer a discounted Bracelet Size Down service via our Repair My Order page. Contact us first.
Alternative chain lengths for necklaces can be purchased separately, contact us first.

📬 Return Methods (U.S. Customers)

Prepaid ChitChats Return Label: Slower, cost-effective; cost is deducted from refund
Self-paid Return: Faster; ideal for exchanges
Please contact us at contact@ohlalatrendy.com to receive the return shipping address for your region (USA or Canada).

We strive to make every order right and have a Star Seller reputation as shown on our Etsy page. If you have questions, please contact us at contact@ohlalatrendy.com 💌

Items not arriving as expected? View our Return and Exchange Policy.